公司的亚马逊由于卖了一些产品质量差的耳机导致了账户被限制。下面是申诉流程：
1，
收到：
Hello,
You have not provided us with a viable plan of action. As a result, you can no longer sell on Amazon.co.uk and your offers have been removed from that site. A temporary hold has been placed on any funds from your Amazon.co.uk sales.
We encourage you to resolve any pending orders. Any amounts paid for A-to-z Guarantee claims or chargebacks may be deducted from the funds in your account.
Most holds are removed within 90 days, but funds may be held longer. For example, claims or chargebacks on your orders could extend the hold beyond 90 days.
Once the hold is removed, any remaining funds will be available per your settlement schedule. Balance and settlement information will be available in the Payments section of Seller Central. If you have questions about these funds, please write to [email protected].
If you would like to appeal this decision, click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html). For guidelines on creating your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
Sincerely,
Seller Performance Team
Amazon Payments
Amazon Payments Europe S.C.A., partnership limited by shares, is a company registered in Luxembourg, Registration Number B 153 265, with its corporate office at 5 Rue Plaetis, L-2338 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10).
Payments.amazon.co.uk and Amazon Payments are trading names of Amazon Payments Europe S.C.A.
回复：
Dear Amazon Seller support Team ：
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause Our LG bluetooth headset is counterfeit products.
Firstly, we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform.
Secondly, We had been deceived by one bad supplier.
Third,I will give my customer who buy the counterfeit LG bluetooth headset a full refund and apologize to them.
Fourth,I will check my supplier Carefully,I promise it will now happen again.
Would you please consider the account seller rating and customers feedback to us before we sold the LG bluetooth headset? We provided customer both good products and customer service before. We never got a claim or negative feedback before. Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we’ve been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer’s right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
2，
收到：
Hello,
Thank you for responding to our request for information. However, we still need more information regarding your plan of action for Inauthentic complaints before we can reinstate your selling privileges.
What you can do
Reply to this email with a plan of action that contains the following:
1. Description of the issues that caused the complaints.
2. Explanation of the steps you have taken to resolve the issues and ensure that similar complaints won’t happen again.
3. Any additional details you would like us to know.
For information on creating and submitting your plan, search “Appeal the Removal of Selling Privileges” in Seller Central Help.
What happens next
We’ll review the information you send and get back to you with an answer as soon as possible. If we can confirm the information you provide and your plan of action sufficiently addresses the complaints, we will consider reinstating your selling privileges.
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